Customer Satisfaction Policy

We at Thembridge believe in creating shared value for our customers as well as for our organization. Our customer satisfaction policy reflects the commitment towards continuous enhancement of customer experience with respect to our service offering.

We strive to achieve this by:

• Acting upon the customer feedback, queries, grievances etc. in a timely, transparent, objective and fair manner while maintaining complete confidentiality.
• Modelling our services to match customer expectations and needs.
• Training our customer service personnel to effectively manage customer feedback, queries grievances etc, plus to effectively address the expectations of the customers thus ensuring the required corrective and preventive action.
• Ensuring that experienced customer service personnel are responsible for addressing customer complaints.

We at Thembridge, deploy different channels and means of communications to gather customer feedback, resolve customer grievances and enhance customer experience at all stages of engagement.

In order to evaluate customer satisfaction, we aim to effectively gauge customer requirements and expectations through regularly engaging with them. This is aimed at ensuring improvement in our service offering.

To support this goal, our policy is to periodically update the Customer Satisfaction Policy based on reviews and feedback.